Campaign channel
Complain to The Sydney Morning Herald, The Age and other Nine papers
Nine publishes The Sydney Morning Herald, The Age, The Australian Financial Review, Brisbane Times and WAtoday, and runs one reader help desk for all five papers. This channel files each supporter's complaint there as a ticket, under the paper the article appeared in, so Nine has a reference to answer.
Nine newspapers complaint5 credits per delivery
What it files
A personalised complaint about one published article.
To whom
The reader help desk of the Nine paper the article appeared in, filed as an enquiry that is not about a subscription.
What the campaign supplies
- The paper, picked from Nine's five mastheads.
- The article link.
- A subject line and the complaint template.
What the supporter supplies
- Their first and last name, because Nine's form requires both.
- Their email address.
Consent
The supporter agrees that the complaint is submitted through Nine's own reader help desk in their name.
Credits per delivery
5 credits. One delivery is one supporter's copy, so a campaign that writes to three recipients on a supporter's behalf draws three deliveries.
How it is delivered
Nine's help desk accepts only a few tickets a minute from one sender, so complaints are queued and filed one at a time, and a busy campaign can take a while to clear. Every supporter's copy is personalised from the campaign's template: the subject is rewritten for each send, and the body's arrangement varies per participant, so a thousand filings are not one document a thousand times.
A campaign that runs it
No public example yet.