Campaign channel
IPSO complaint tool for campaigns
Each supporter files their own Editors' Code complaint about one published article with the UK press regulator. You name the article and the clauses; the engine writes each supporter a complaint in their own words and files it in their name.
IPSO complaint5 credits per delivery
What it files
A personalised Editors' Code complaint about one published article.
To whom
The Independent Press Standards Organisation, the regulator most UK newspapers and magazines belong to.
What the campaign supplies
- The publisher, searched from the outlet directory so the complaint routes to the right IPSO publisher.
- The article link.
- The clauses of the Editors' Code the campaign says were breached.
- A subject line and the complaint template.
What the supporter supplies
- Their first and last name.
- Their email address.
Consent
The supporter agrees that their name, email and complaint body go to IPSO under IPSO's privacy policy, and may be shared with the publisher as part of IPSO's process.
Credits per delivery
5 credits. One delivery is one supporter's copy, so a campaign that writes to three recipients on a supporter's behalf draws three deliveries.
How it is delivered
IPSO emails every complainant a verification link, and the complaint is not formally processed until they click it, so the success screen tells them so before they leave. Initial decisions typically take four to six weeks. Every supporter's copy is personalised from the campaign's template: the subject is rewritten for each send, and the body's arrangement varies per participant, so a thousand filings are not one document a thousand times.