Campaign channel
Complain to The Independent
The Independent belongs to no press regulator, so a complaint about one of its articles has nowhere external to go. This channel files each supporter's complaint on the paper's own reader support desk, with the category set to Editorial so it reaches the newsroom rather than the subscriptions team.
The Independent complaint5 credits per delivery
What it files
A personalised editorial complaint about one published article.
To whom
The Independent's reader support desk, filed under its Editorial category.
What the campaign supplies
- The article link.
- A subject line and the complaint template.
What the supporter supplies
- Their first and last name.
- Their email address.
Consent
The supporter agrees that the complaint is submitted through The Independent's own support desk in their name.
Credits per delivery
5 credits. One delivery is one supporter's copy, so a campaign that writes to three recipients on a supporter's behalf draws three deliveries.
How it is delivered
Every supporter's copy is personalised from the campaign's template: the subject is rewritten for each send, and the body's arrangement varies per participant, so a thousand filings are not one document a thousand times.